Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you register and use Jambvant, you may provide us with:

• Account Information: Name, email address, phone number, password
• Profile Information: Work history, skills, experience, education, bio, profile photo
• Help Requests and Offers: Descriptions of help you need or can provide
• Communications: Messages, voice recordings, and other content shared through the platform
• Payment Information: When purchasing subscriptions or credits, payment details processed through our payment partners

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, features used, time spent, interactions with other users
• Location Data: General location based on IP address (we do not collect precise GPS location)
• Log Data: Access times, error logs, referring URLs

1.3 Information from Third Parties

We may receive information about you from:

• Social login providers (Google) when you choose to sign in using these services
• Other users who provide feedback or references about you
• Public sources for verification purposes

2. How We Use Your Information

We use your personal data for the following purposes:

3. Legal Basis for Processing (DPDP Act)

Under the Digital Personal Data Protection Act, 2023, we process your personal data based on the following lawful grounds:

3.1 Consent

When you create an account and accept our Terms of Service, you provide consent for us to process your data as described in this policy. You may withdraw consent at any time, subject to legal restrictions.

3.2 Legitimate Uses

We process certain data for legitimate uses as permitted under the DPDP Act, including:

• Performance of a contract (providing the Service you requested)
• Compliance with legal obligations
• Protection of vital interests
• Public interest functions

3.3 Voluntary Provision

You voluntarily provide personal data when using our Service. While you can choose not to provide certain information, this may limit your ability to use certain features.

4. Information Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

4.1 With Other Users

Your profile information, skills, and help offers/requests are visible to other users as necessary for the matching and connection features of the Service.

4.2 With Service Providers

We engage trusted third-party companies to perform services on our behalf, including:

• Cloud hosting and infrastructure (data stored in India)
• Payment processing
• Analytics services
• Customer support tools
• Email and SMS delivery

These providers are contractually bound to protect your data and use it only for the specified purposes.

4.3 For Legal Reasons

We may disclose your information when required by law, court order, or government request, or to protect the rights, property, or safety of Jambvant, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4.5 Anonymized Data

We may share anonymized, aggregated data that cannot identify you for research, analytics, and business purposes.

5. Data Storage and Security

5.1 Data Localization

In compliance with the DPDP Act and applicable data localization requirements, your personal data is primarily stored on servers located in India. Where data transfer outside India is necessary, we ensure appropriate safeguards are in place.

5.2 Security Measures

We implement reasonable security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5.3 Data Breach Notification

In the event of a personal data breach that is likely to cause harm to Data Principals, we will notify the Data Protection Board of India and affected individuals as required under the DPDP Act.

6. Data Retention

We retain your personal data for as long as:

• Your account is active
• Necessary to provide you with the Service
• Required to comply with legal obligations
• Needed to resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our Service
• Improve our Service

You can control cookies through your browser settings. Disabling cookies may affect functionality.

8. Voice Data and AI Processing

As a voice-first platform, we collect and process voice data:

8.1 Voice Recordings

When you use voice features, your audio is recorded, processed, and may be transcribed. Voice data is used to:

• Facilitate communication with other users
• Extract profile information you provide verbally
• Improve speech recognition capabilities

8.2 AI Processing

We use artificial intelligence to:

• Match you with relevant helpers or help seekers
• Understand and categorize your skills and needs
• Improve the quality of matches over time

AI decisions are not solely automated; human oversight is maintained for significant decisions affecting users.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Third-party services we use include:

• Google (authentication, analytics)
• Payment gateways
• Cloud infrastructure providers

10. International Data Transfers

While we primarily store data in India, some of our service providers may process data in other countries. When transferring data internationally, we ensure:

• Compliance with DPDP Act requirements
• Appropriate contractual safeguards
• Equivalent levels of data protection

11. Your Rights Under DPDP Act 2023

Under the Digital Personal Data Protection Act, 2023, you have the following rights as a Data Principal:

11.1 Right to Access

You have the right to obtain confirmation of whether we process your personal data and access to a summary of such data.

11.2 Right to Correction and Erasure

You have the right to request correction of inaccurate or incomplete personal data, and erasure of personal data that is no longer necessary for the purpose for which it was collected.

11.3 Right to Grievance Redressal

You have the right to have your grievances addressed by our Grievance Officer (see Section 14).

11.4 Right to Nominate

You have the right to nominate another individual to exercise your rights in case of your death or incapacity.

11.5 Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

11.6 How to Exercise Your Rights

To exercise any of these rights, contact us at support@jambvant.com. We will respond within the timeframes prescribed by the DPDP Act.

12. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.

Users between 13 and 18 years of age must have parental or guardian consent to use the Service.

13. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will:

• Notify you via email or in-app notification
• Update the "Last Updated" date at the top of this policy
• Provide at least 30 days notice before changes take effect

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

14. Grievance Redressal

In accordance with the DPDP Act, 2023, we have appointed a Grievance Officer to address your concerns:

Grievance Officer:
GuideMe Pvt. Ltd.
53/1, LSH, Bangalore - 560035
Karnataka, India
Email: grievance@jambvant.com

We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days.

If you are not satisfied with our response, you may approach the Data Protection Board of India as established under the DPDP Act.

15. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

GuideMe Pvt. Ltd.
53/1, LSH, Bangalore - 560035
Karnataka, India
Email: support@jambvant.com
Website: https://jambvant.com